NewsGator Online API

Today we announced the availability of NewsGator's Application Programming Interface (API).  Of course, if you read Greg Reinacker's Weblog, this isn't news to you.  We're excited to be bringing this one to you, because we think it's the most advanced API available in the industry.  Some of the cooler features include the ability to synchronize not just content and subscriptions, but read/unread state as well; download only new content (helps with bandwidth); and add community and individual ratings of feed content.  You can get all the details on our website here, or access the press release here.

It's free for non-commercial use (and licenseable otherwise), so give it a run and be sure to let us know what you think.

Customer Support is our #1 Priority

The August issue of Inc Magazine has an article featuring Nick Bradbury and his effective use of support forums to build customer relationships.  Despite the fact that his was a one-man company, providing stellar support to his customer base was a key initiative for him.  Along with a dedicated support staff, support forums are an integral part of the NewsGator customer support philosophy.  They create an open dialog between the company and users - all part of the proverbial conversation. 

When our customers engage in the conversation, we gain insight into many facets of our business.  First and foremost, if something is broken, we need to know so we can fix it.  Second, as the article mentions, suggestions on product enhancements and features give us great insight on product development for future releases and product extensions.  There is no better market research than feedback from our existing customer base.

So, to all of you NewsGator users out there - please, tell us how we are doing.  It is our first priority to make sure we provide you with the best aggregation tools on the market - whether it is the free online service, the Outlook Edition or FeedDemon products or NewsGator Enterprise Server.

Finally, hats off to our support staff!  This group has a true commitment to the customer experience and we're lucky to have them. 

Introducing NewsGator Enterprise Server

What could be better than applying the simplicity of RSS to publish and read the content you want (and only the content you want), when and where you want it?  ...applying the simplicity of RSS to the Enterprise environment.  The adoption of RSS has increased dramatically, and has now become a highly effective means for changing the way that companies communicate internally. 

With the abundance of external aggregation tools currently available, you might ask "why take aggregation behind the firewall"?  The anwer:  Security - Administration - Integration.  (See more on this in our Business and Technical whitepapers)  This allows enterprises to apply the simplicity of RSS to internal communications as well as accessing external content. 

You may remember Greg Reinacker's product roadmap post introducing the concept of an enterprise-class product.  So today we're happy to unveil NewsGator Enterprise Server (NGES), bringing the power of NewsGator's existing RSS engine, services, and capabilities behind the firewall.  NGES integrates with Microsoft Exchange and Active Directory, which means there's basically no end-user training and no desktop top deployment issues.  Click here for a full feature list.

Get more information on NewsGator Enterprise Server here or access the press release here.

Enterprise RSS - "Order from Chaos"

Information Week does a good job sorting through the complexities of delivering information to employees within the enterprise via their article on RSS ORDER FROM CHAOS - Businesses are taking a cue from bloggers with a new way of distributing information. The appeal: It's really simple.