Customer Support is our #1 Priority

The August issue of Inc Magazine has an article featuring Nick Bradbury and his effective use of support forums to build customer relationships.  Despite the fact that his was a one-man company, providing stellar support to his customer base was a key initiative for him.  Along with a dedicated support staff, support forums are an integral part of the NewsGator customer support philosophy.  They create an open dialog between the company and users - all part of the proverbial conversation. 

When our customers engage in the conversation, we gain insight into many facets of our business.  First and foremost, if something is broken, we need to know so we can fix it.  Second, as the article mentions, suggestions on product enhancements and features give us great insight on product development for future releases and product extensions.  There is no better market research than feedback from our existing customer base.

So, to all of you NewsGator users out there - please, tell us how we are doing.  It is our first priority to make sure we provide you with the best aggregation tools on the market - whether it is the free online service, the Outlook Edition or FeedDemon products or NewsGator Enterprise Server.

Finally, hats off to our support staff!  This group has a true commitment to the customer experience and we're lucky to have them. 

Comments

[Nigel Parker]

Hi after upgrading to News Gator 25 my outlook no longer picks up the newgator plugin. The profile manager shows no profiles. Also when I open outlook and go to Tools|Options|Other|Advanced Options|Com Add-Ins nothing is shown.

NewsGator installation report:
NewsGator plugin installed for HKEY_LOCAL_MACHINE: 3
NewsGator plugin not installed for HKEY_CURRENT_USER
.NET Framework versions installed
v1.0.3705
v1.1.4322
v2.0.50215
VJSharp
Plugins Installed:
HKEY_LOCAL_MACHINE
ExternalOOF.Connect.1
Microsoft.VbaAddinForOutlook.1
MSNToolbarOutlook.Connect
NewsGator.Connect
HKEY_CURRENT_USER
Loaded Type for {A9737CA0-19FB-49E6-9ED0-935FCB8C467F}
Loaded Type for NewsGator.Connect
loaded NewsGator.Connect

[Marianne]

Please cancel my account, I am being charged for a service I do not use.

[Denise Garcia]

Nigel and Marianne - I have forwarded your requests to support. You'll be hearing from them shortly. Thank you for using NewsGator.